Returns & Replacements
What to do if something is not right with your order.
Damaged or defective items
Please inspect your order on arrival. If any item is damaged in transit or does not work, contact us within 7 days with photos or a short video — we will arrange a replacement or a refund.
Wrong item received
If the socket type or model differs from your order confirmation, contact us and we will send the correct item at our cost.
Order cancellation
Orders can be cancelled free of charge before dispatch. Once the parcel has left our factory, please use the returns process above.
How to start a claim
Send your inquiry or order reference number together with photos to WhatsApp +86 15812479595 or 438068906@qq.com. We reply within 1-2 working days.
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